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FAQs

I hope you find the answer to your question here.
If not, please feel free to contact me!

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When will my item arrive?

Australia: 3 – 20 business days
Canada: 1 – 10 weeks
New Zealand: 3 – 20 business days
United Kingdom: 1 – 10 weeks
United States: 1 – 10 weeks
Europe: 1 – 10 weeks

Please keep in mind that shipping times are only estimates. I am not responsible for any delays at customs or during delivery. Any delivery issues are out of my control, and I do not offer refunds for items that arrive late.

What are your shipping options?

I offer standard delivery for all items which do not include tracking. There is an option for priority shipping on domestic orders (Australia only) and an option for express shipping on international orders, which includes tracking.

Will my order arrive in time for X day?

Unfortunately I cannot guarantee your item will arrive when you need it as the postal service is out of my control. Please order ahead of time to avoid disappointment. I offer priority shipping within Australia, and express shipping internationally at an extra cost.

Can you track my item?

Tracking is only available for express shipping on international orders (anywhere outside of Australia).

I want to change a few words on one of your designs, is this possible?

Always happy to make small changes to better suit your recipient! Please message me and we can arrange a custom order. Please keep in mind that custom orders cannot be exchanged or returned once shipped.

My order hasn’t arrived yet.

Please be patient. The postal service is out of my control and sometimes unforeseen delays happen, especially if the item is being delivered to a non-metropolitan area.