Privacy Policy

Privacy Statement

Last updated: September 8, 2025

Our website address is: https://saltypeach.com.au.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through saltypeach.com.au or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including any third party services you access through the website.

1) Information We Collect:

To fulfill your order, you must provide us with certain information (which you authorised the website to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example) through listings.

We rely on a number of legal bases to collect, use, and share your information, including:

  • As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support.
  • When you have provided your affirmative consent, which you may revoke at any time.
  • If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
  • As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Policy.

2) Information Sharing and Disclosure:

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Etsy. We share information with our hosting provider as necessary to provide you our services and comply with our obligations.
  • Service providers. We engage certain trusted third parties to perform functions and provide services to our store, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
  • Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

3) Data Retention:

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 10 years.

4) Transfers of Personal Information Outside the EU:

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we am deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

5) Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
  • Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

What Rights You Have Over Your Data:

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you. including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

6) Third Party Services

Our store is hosted on Binarylane. They provide us with secure server and firewall infrastructure upon which we operate our ecommerce platform, which allows us to sell our products and services to you. Your data is stored through Binarylane’s infrastructure platform.

WooCommerce:

Our website is powered by WooCommerce, and open-source ecommerce platform developed by Automattic, Inc. WooCommerce provides the framework for our online store and enables us to sell products and services directly through our website.

Data Collection Through WooCommerce:

When you make a purchase or interact with our store, WooCommerce may collect and store certain personal data to facilitate transactions and improve user experience. This data may include:

  • Your name, billing, and shipping address
  • Email address and phone number
  • Payment information (processed securely via their payment platform, WooPayments)
  • Order history and cart contents
  • IP address and browser information
  • Account login details (if you create an account)

This information is collected to process transactions, deliver orders, provide customer support, and comply with legal obligations (e.g. tax or fraud prevention).

Use of WooCommerce Plugins:

In addition to WooCommerce’s core functionality, we use third-party plugins and extensions that integrate with WooCommerce to enhance store performance and features. These plugins may include tools for:

  • Payment processing (e.g., PayPal, Apple Pay)
  • Shipping and fulfillment (e.g., Australia Post)
  • Analytics and performance tracking (Google Analytics)
  • Email marketing and abandoned cart recovery
  • Fraud prevention and security monitoring

These plugins may also collect and process data relevant to their function, and in some cases, data may be shared with the plugin provider. We take care to only use reputable plugins that comply with data protection standards and offer appropriate privacy protections.

Data Sharing and Security:

We do not sell your personal information to third parties. Data may be shared with service providers only to the extent necessary to perform essential services such as order processing, payment fulfillment, and customer support.

All data collected through WooCommerce and its plugins is handled in accordance with this Privacy Policy and relevant data protection regulations, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), where applicable.

Google Analytics:

We use Google Analytics, a web analytics service provided by Google LLC (“Google”), to understand and analyse how visitors interact with our website. This helps us improve user experience and optimise our ecommerce platform.

Data Collected:

Google Analytics collects the following information through cookies and similar tracking technologies:

  • IP addresses (automatically anonymised)
  • Device information (browser type, operating system, device type)
  • Pages visited and time spent on each page
  • User interactions (clicks, scrolls, downloads)
  • Geographic location (country/region level)
  • Referral sources (how you found our website)
  • Session duration and bounce rates

Cookies Used:

Google Analytics uses first-party cookies that remain active for up to 2 years. These cookies help distinguish between new and returning visitors and track user sessions across our website.

Data Sharing:

The data collected by Google Analytics is processed by Google as a data processor on our behalf. Google may use this data to improve their own services, but cannot identify individual users from this information.

Your Rights and Choices:

Cookie consent: Under GDPR and similar privacy laws, we obtain your explicit consent before Google Analytics cookies are placed on your device.

Opt-out options: You can opt out of Google Analytics tracking by:

  • Declining analytics cookies on our consent banner
  • Installing the Google Analytics opt-out browser add-on
  • Disabling cookies in your browser settings

Data retention: Analytics data is retained according to our data retention policy and Google’s terms, with automatic deletion after the specified period.

Legal Basis: We process this data based on your consent (where required by law) and our legitimate interest in understanding website performance and improving user experience.

Contact Information: For questions about our use of Google Analytics or to exercise your privacy rights, please contact us through our website here.

This section complies with Google Analytics Terms of Service requirements and privacy regulations including GDPR, CCPA, and other applicable data protection laws.

7) Email Communication:

Zoho Mail:

We use Zoho Mail to manage our email communications:

Transactional emails: Our website sends order confirmations, shipping updates, password resets, and other service-related notifications through Zoho’s SMTP relay services. This ensures reliable delivery of important communications related to your purchases and account.

Contact form responses: When you submit an inquiry through our contact form, your message is sent directly to our Zoho Mail inbox. This allows us to receive, respond to, and manage your inquiries efficiently. In both cases, your email address and the content of your communication will be processed by Zoho. Zoho acts as a service provider on our behalf and stores this data in accordance with their security and privacy practices. We do not use Zoho Mail for marketing purposes without your consent.

Contact Forms:

When you submit a message through our contact form, we collect the personal information you provide, such as your name, email address, and the content of your message. We use this information solely to respond to your inquiries, provide customer support, or address any requests you make.

We do not use the information submitted through contact forms for marketing purposes unless you have explicitly given us permission to do so.

To protect our website from spam and abuse, we have implemented CAPTCHA verification (e.g., Google reCAPTCHA) on our forms. This technology analyzes user behavior (such as mouse movements, IP address, and time spent on the page) to determine whether the form submission is made by a human or a bot.

By using our forms, you acknowledge that CAPTCHA services may process certain technical data about your device and usage in accordance with their own privacy policies. For example, when using Google reCAPTCHA, data is subject to Google’s Privacy Policy and Terms of Service.

Marketing and Communications:

We may use your personal information (such as your name and email address) to send you promotional emails, newsletters, special offers, and updates about our products and services.

Email Marketing:

By subscribing to our mailing list or making a purchase on our website, you may receive marketing emails from us. These communications may include:

  • Promotions or special offers
  • Products launches or updates
  • Newsletters or blog content

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the footer of any email you receive from us or by contacting us.

We use Mailchimp to manage and send our email communications. Your information may be transferred to and stored by this provider in accordance with their privacy policy.

We do not sell, rent, or trade your email address to third parties for their marketing purposes.

8) Embedded Content from Other Websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

9) Age of Consent:

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact us here, and we will take steps to delete that information from our systems. If we become aware that we have inadvertently collected personal data from a child without appropriate parental consent, we will delete such data as soon as possible.

10) Cookies:

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

In addition to cookies used on our website, we may use tracking technologies, such as web beacons or tracking pixels, in our marketing emails. These are tiny graphic files embedded in emails that allow us to track whether an email has been opened, whether links have been clicked, and other engagement metrics. This information helps us understand how effective our email campaigns are and allows us to improve the content we provide.

If you prefer not to be tracked in this way, you can:

  • Disable image loading in your email client (many allow you to block external images).
  • Unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email.

We use Mailchimp, which may collect and process this information on our behalf in accordance with their privacy practices.

11) Changes to this Privacy Policy:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting to the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

12) How to Contact Us:

For purposes of EU data protection law, we are the data controller of your personal information. If you have any questions or concerns, you may contact us through our website here.